Frequently Asked Questions
Transparency matters to us. Feel free to reach out with any remaining questions.
Unfortunately, we’re currently unable to offer individual components of the eyewear. The one exception is nose pads—they’re available here on our site, and you only pay for shipping!
At this time, we only ship within the United States. However, we do partner with select international distributors abroad. For inquiries, contact us at hello@paradigmeyewear.com.
We don’t currently offer the addition of prescription lenses, but all Paradigm frames—including sunglasses—are prescription-ready and can be fitted at any optical retailer near you.
Absolutely! Paradigm is available at optical retailers across the U.S.—visit one to try on your favorite styles. Find a location near you here.
Yes—every frame purchased on our site is backed by a one-year warranty. Learn more about our warranty here.
We accept returns for a full refund within 5 days of delivery on full-price items. Get all the return details here.
We’re unable to accept insurance payments directly through our website. If you’d like to use your insurance, we’re happy to help you find an optical retailer near you that carries Paradigm. Find a location near you here.
You'll receive tracking info by email as soon as your order ships. If you haven't received it, reach out to hello@paradigmeyewear.com—we’re happy to help.
Yes—we’d love for your store to carry Paradigm! For wholesale inquiries, contact us at hello@paradigmeyewear.com. Distribution is managed through kenmarkeyewear.com.