Shipping policy
All orders will ship within 1-5 business days after being placed. Please note we are closed on all major U.S. holidays + weekends so orders will not ship on these days.
Please take care of details when placing your order. Once an order is submitted, we are unable to make any changes. If there is an issue, email us at hello@paradigmeyewear.com and we’ll do our best to accommodate.
U.S. SHIPPING
Standard: $6 | Express: $10 | $200+ Orders: Free
For shipping information or the whereabouts of your package please call the below based on the tracking of how your package was shipped:
USPS: 1-800-275-8777 OR Tracking | USPS
UPS: 1-800-742-5877 OR Tracking | UPS
*We are not responsible for any lost or stolen packages, please keep this in mind when purchasing.
*Please note we are not responsible for the package once shipped. If your package is unable to be delivered or refused upon delivery, then we will refund the cost of the product, minus shipping and any postage return fees once we have received the product back to us. We are also not responsible for these packages being returned.
TRACKING
Once your order has been placed, you should receive email updates about your order including an email offering tracking. If you do not receive these emails or need help tracking your package, please reach out to hello@paradigmeyewear.com and we'd be happy to assist you.
Please note we are not responsible for the package once shipped. While we will do our best to help locate your package, please take into consideration that once the package leaves our warehouse, we are not always able to provide updates. Be sure to contact your local post office for the whereabouts of your package.
If your package is unable to be delivered, refused upon delivery, or returned to sender by customs then we will refund the total, minus shipping and any postage return fees, to you once we have received the product back to us. We are also not responsible for these packages being returned. Please be sure to follow the tracking and arrange for any delivery/pick up needs accordingly to avoid any issues.
*We are not responsible for any lost or stolen packages, please keep this in mind when purchasing.
LOST/STOLEN PACKAGES
USPS Priority Mail may offer claims for lost or stolen packages to be filed in the US. A lost claim may be filed once the package has been in transit for more than 30 days. Please note we are not responsible for filing claims for lost packages.
The customer is responsible for filing any lost claims.
Paradigm Eyewear is not liable for stolen packages. If your tracking confirms that the package has been “DELIVERED” at the address provided, then neither the carrier service nor we are liable.
Due to world events including civil unrest, national disasters, and extreme weather, specific areas may experience extreme delays or issues delivering your order and you should proceed with orders at your own risk.
For shipping information or the whereabouts of your package please call the below based on the tracking of how your package was shipped.
UPS: 1-800-742-5877 OR Tracking | UPS - United States
USPS: 1-800-275-8777 OR Tracking | USPS